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What it is about

In this article, we answer the key questions around Connected Work and Connected Worker platforms. Keep reading to find answers to the following questions:

- What is a Connected Worker platform?

- Why is a Connected Worker platform important?

- What is the difference between a Connected Worker platform and a worker assistance system?

- Connected Worker Platform: Typical use cases

- What are the differences between Connected Worker Platforms?

- How do you choose the right Connected Worker Platform for you?

- Connected Worker Platform case study: How does the industry benefit?

What is a Connected Worker Platform?

The term "Connected Work" is primarily used to describe the organizational, process-related and technological connection of operational, so-called "deskless" employees: Typically employees in production, logistics or other production-related support processes. Read our blog post from the Connected Manufacturing Worker Event 2022 in London on current trends in Connected Work.

A Connected Worker platform represents the technological solution for realizing this connectivity. The difference to typical software applications is that workers are embedded in a comprehensive digital system. Information is provided contextualized, employees interact with IoT equipment and are connected in real time with each other and with management and work planning levels.

Why is a connected worker platform important?

Digitalization is changing our lives in all areas. But while mobile apps, wearables, and the like are greatly simplifying our everyday lives, this simplification has not been embraced by manufacturing companies yet. Digitization efforts have focused strongly on connecting machines, the establishment of shop floor dashboards, the introduction of digital production planning, and diverse, often unwieldy stand-alone solutions. Operational employees are thus faced with the challenge of combining their information from fragmented solutions with complex interfaces, often also from printed instructions and checklists. Problems are solved with little traceability, data is transferred manually from paper to Excel files, or is not even taken into account at all. Ultimately, the operational employee finds himself in a digital no man's land.

Key challenges of manufacturing companies conflict with this way of working. The work environment and the role of employees are changing: The shortage of skilled workers continues to increase, production processes are becoming more complex due to a growing number of product variants, rampant inflation will increase labor costs, and Covid-19 has shown the importance of operational resilience in the face of external shocks. While operational employees are undoubtedly central to a disruption-free and effective operation, a dwindling workforce spends too much time on repetitive, non-value-added, and less meaningful